IT Solutions Technician Apprenticeship at North Walsham High School

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Maintain and contribute to an IT knowledge base for future problem-solving
• Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
• Carry out routine maintenance, replace consumables, and complete minor repairs
• Keep accurate inventories and security mark equipment
• Monitor and maintain network security, ensuring safe and appropriate use
• Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
• Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
• Set up and operate AV equipment for assemblies, school events, and performances
• Film, edit, and produce video content for internal and external use
• Liaise with suppliers for AV equipment hire or purchase
• Provide technical support for IT-related projects across the Trust.
• Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
• Assist with examination material preparation and submission

Skills, qualities and Desirable knowledge:

• Passion for technology and problem-solving
• Strong communication and interpersonal skills
• Organised, adaptable, and able to prioritise tasks
• Able to work independently and as part of a team
• A calm, helpful, and customer-focused approach
• Microsoft 365, Microsoft Office, and basic networking
• Active Directory and Adobe Creative Cloud
• Hardware assembly, maintenance, or upgrades
• AV equipment setup and video editing

**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary**