Account Manager Apprentice Role (Energy Sector - Sales and Relationships Building)

Company Energy Info Team
Location Coventry,, CV1 2EL
Type Apprenticeship
Salary Between £15,600.00 and £28,000.00 per year
Sector Retail and Commercial Enterprise
Ref VAC-01080
Application Deadline Date 30/11/2026
Start Date 07/12/2026
Positions Available 3
Working Week Mon- Fri 9 a.m. - 5 p.m. (30 min lunch break)

Brief Description

As an Account Manager Apprentice, you will support the team in building and maintaining strong relationships with business customers across the UK. You will communicate with clients, understand their energy requirements, provide advice on energy solutions, respond to enquiries and identify opportunities to improve customer satisfaction.

Qualifications Required

5 GCSEs including maths and English 4/C or above

Personal Qualities

Friendly and approachable.
Positive attitude and willingness to learn.
Self-motivated and enthusiastic.
Reliable and responsible.
Confident and comfortable communicating with others.

Skills Required

Good communication skills, both written and verbal.
Confident speaking to customers over the phone and via email.
Friendly, approachable and able to build positive relationships.
Good organisation and time management skills.
Strong attention to detail and accuracy.
A positive attitude and willingness to learn.
Customer-focused with a desire to provide excellent service.
Confident using computers and willing to learn new systems.
Good problem-solving skills and the ability to think independently.
Proactive approach with the confidence to take initiative.
Ability to work independently and as part of a team.
Interest in sales, account management and developing business relationships.
Resilient and motivated, with a positive approach to achieving targets.

Training to be Provided

Teaching and learning the skills, knowledge and behaviours within Customer Services

Future Prospects

On successful completion of the Level 3 Customer Service Apprenticeship, there may be an opportunity to progress into a permanent Account Manager role within the business. You will have the opportunity to develop your skills in customer relationship management, sales, negotiation and energy consultancy, with potential to progress into Senior Account Manager or Business Development roles as you gain experience.

Vacancy Detail

Build and maintain positive relationships with existing business customers.
Communicate with clients by phone and email to understand their energy needs.
Handle customer enquiries and provide a professional, helpful service.
Support the account management team with day-to-day client requests.
Research and identify suitable energy solutions to meet customer requirements.
Prepare quotations, proposals and customer information.
Follow up with clients to build long-term business relationships.
Identify opportunities to develop existing accounts and generate new business.
Keep customer records and CRM systems up to date.
Liaise with energy suppliers and internal departments to resolve customer queries.
Monitor customer satisfaction and help resolve any issues or complaints.
Develop knowledge of the energy industry, energy efficiency and cost-saving solutions.
Work towards achieving personal and team targets.
Complete training and coursework towards the Level 3 Customer Service Apprenticeship.

Other Information

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