Apprentice Receptionist
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Company PHOENIX MEDICAL CENTRE
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Provider ST HELENS COLLEGE
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Location WA10 2HT
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000062829
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Application Deadline Date 27/11/2026
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Start Date 04/01/2027
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Positions Available 1
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Working Week Monday to Friday on a rota, between 08:00 and 18:30. 7 hours per day, with a 30 minutes lunch.
Brief Description
We are a small, friendly GP practice caring for approximately 3,500 patients, and we are looking for a motivated and enthusiastic Medical Receptionist/Administrator Apprentice to join our supportive team.
Training to be Provided
- The apprenticeship will be delivered remotely within the workplace with onsite visits from an assessor
- Functional skills Maths & English delivered within a college setting (if applicable)
Future Prospects
On successful completion of the apprenticeship, there may be opportunities for permanent employment within the practice, with potential to progress into a Medical Receptionist or Medical Administrator role.
Vacancy Detail
- Greet Patients and visitors in person
- Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency
- Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol
- Book in, amend and cancel patients’ appointments in line with practice protocols to ensure optimum efficiency of the appointments system
- Patient recall inviting patients in for annual reviews as per their diary
- Circulating messages appropriately using electronic systems
- Handle payments to the Practice by cash ensuring accurate records are maintained
- Ensure patients records are accurate and up to date
- Open and distribute post, both on paper and electronically and email
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
- Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately
- Assisting Patients with registrations and informing patients of process
- Create new patient record on the system and book new records in when we have received them
- Check own emails daily
- Flexibility to cross cover sickness and holidays
- Ensure consulting rooms are stocked with the necessary equipment, information, and forms to enable clinics to proceed without interruption
- Practice the highest standards of confidentiality when dealing with all aspects of patient information
- Participating in activities required to assess compliance with CQC Fundamental Standard
- Use all equipment in accordance with published instructions and guidelines
- Report any faults or safety worries with equipment and premises
- Maintain the Health and Safety of all staff, Patients and visitors
- Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
- Participate in all activities required by CQC registration
- Participate in regular reviews of personal development plans
- The post holder will, if required to do so, obtain, process and/or use information line with the GDPR requirements
- To maintain information notice board in line with national/local health promotion campaigns
- Attend relevant meetings as required
- Immediately report any safeguarding or compliance concerns
- Report on all significant events, including ‘near misses’ for inclusion in the Practice Risk Register
Other Information
- The successful applicant will be required to undergo a Disclosure and Barring Service (DBS) check.
- Confidentiality is a must. All applicants are expected to maintain strict confidentiality and handle sensitive information with discretion and professionalism throughout their apprenticeship.