Customer Experience Apprentice

As a Customer Service Apprentice, you’ll gain hands-on experience supporting residents and customers with their housing, home ownership, care and repairs needs. You’ll learn how to deliver an excellent customer experience while working alongside experienced colleagues and developing the skills to build a successful career.

Your day-to-day responsibilities will include:

• Being one of the first points of contact for residents and customers, responding to enquiries and providing helpful, friendly and professional advice.
• Supporting customers with housing, home ownership, care and repairs enquiries, helping them access the right services and solutions.
• Assisting with repairs requests by gathering information, logging jobs and helping customers understand the next steps.
• Building positive relationships with residents, customers, colleagues and external professionals to ensure a smooth and effective service.
• Working collaboratively with different teams across the organisation to resolve enquiries, identify customer needs and provide a seamless service.
• Keeping accurate customer records, updating systems and handling information in line with organisational policies and procedures.
• Developing your communication, problem-solving and customer service skills through practical experience, training and support from your colleagues.
• Embracing our ‘Best Customer Service’ culture by showing empathy, taking ownership of enquiries and aiming to resolve customer needs first time, wherever possible.