Customer Service and Sales Apprentice
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Company Carnoisseur
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Location Dunstable, LU6 3HR
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Type Apprenticeship
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Salary £18,720.00 per year
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Sector Retail
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Ref VAC-14839
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Application Deadline Date 30/11/2026
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Start Date 10/12/2026
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Positions Available 1
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Working Week Monday to Friday, 9.00am - 5.00pm
Brief Description
Do you love cars and want to start a career in business? This apprenticeship would be an ideal start for you.
Personal Qualities
Enthusiastic and willing to learn: A positive attitude towards learning new skills, taking on new responsibilities and developing within the business.
Genuine interest in cars: An interest in cars and the automotive industry, with enthusiasm for learning about our products.
Reliable and conscientious: Punctual, dependable and committed to completing tasks to a high standard.
Organised and methodical: A calm, structured approach to work, with a preference for doing things carefully and accurately.
Proactive and self-motivated: Willing to use initiative, take responsibility and look for ways to help without always being prompted.
Friendly and approachable: Polite, professional and considerate towards customers and colleagues.
Team player: Enjoys working as part of a small team, is respectful of others and happy to help wherever needed.
Adaptable and open to feedback: Willing to ask questions, accept guidance and learn from mistakes.
Patient and resilient: Able to remain calm when dealing with challenges, unfamiliar tasks or difficult situations.
Curious and inquisitive: Interested in understanding how things work and keen to develop their knowledge and confidence.
Genuine interest in cars: An interest in cars and the automotive industry, with enthusiasm for learning about our products.
Reliable and conscientious: Punctual, dependable and committed to completing tasks to a high standard.
Organised and methodical: A calm, structured approach to work, with a preference for doing things carefully and accurately.
Proactive and self-motivated: Willing to use initiative, take responsibility and look for ways to help without always being prompted.
Friendly and approachable: Polite, professional and considerate towards customers and colleagues.
Team player: Enjoys working as part of a small team, is respectful of others and happy to help wherever needed.
Adaptable and open to feedback: Willing to ask questions, accept guidance and learn from mistakes.
Patient and resilient: Able to remain calm when dealing with challenges, unfamiliar tasks or difficult situations.
Curious and inquisitive: Interested in understanding how things work and keen to develop their knowledge and confidence.
Skills Required
Communication skills: Able to communicate clearly, accurately and professionally, both in writing and when speaking to others.
IT skills: Confident using computers, including Microsoft Word, Excel, navigating websites, writing emails and learning new software.
Numeracy: Comfortable with basic calculations and working accurately with numbers.
Organisation: Able to organise tasks, manage time effectively and work in a methodical manner.
Attention to detail: Careful and accurate when handling information, entering data and completing tasks.
Administrative skills: Able to follow processes, maintain accurate records and complete routine administrative tasks.
Customer care: Friendly, patient and helpful, with a willingness to provide excellent customer service.
Teamwork: Able to work cooperatively with colleagues in a small, busy office environment.
Problem-solving: Able to think logically, use initiative and work towards practical solutions.
Willingness to learn: Enthusiastic about developing new skills, receptive to feedback and able to follow instructions and apply what has been learnt.
IT skills: Confident using computers, including Microsoft Word, Excel, navigating websites, writing emails and learning new software.
Numeracy: Comfortable with basic calculations and working accurately with numbers.
Organisation: Able to organise tasks, manage time effectively and work in a methodical manner.
Attention to detail: Careful and accurate when handling information, entering data and completing tasks.
Administrative skills: Able to follow processes, maintain accurate records and complete routine administrative tasks.
Customer care: Friendly, patient and helpful, with a willingness to provide excellent customer service.
Teamwork: Able to work cooperatively with colleagues in a small, busy office environment.
Problem-solving: Able to think logically, use initiative and work towards practical solutions.
Willingness to learn: Enthusiastic about developing new skills, receptive to feedback and able to follow instructions and apply what has been learnt.
Training to be Provided
- Level 3 Business Administration
- Level 2 Functional Skills English and maths
- Level 2 Functional Skills English and maths
Future Prospects
On successful completion of the apprenticeship, there is the potential for a permanent position within Carnoisseur, with opportunities to develop into a more senior customer-service and sales role.
As the business continues to grow, the successful candidate will have opportunities to take on greater responsibility, develop their automotive product knowledge and become increasingly involved in customer enquiries, sales and day-to-day business operations.
We are looking for someone who wants to build a long-term career with us, and we are keen to support their continued professional development and progression within the company.
As the business continues to grow, the successful candidate will have opportunities to take on greater responsibility, develop their automotive product knowledge and become increasingly involved in customer enquiries, sales and day-to-day business operations.
We are looking for someone who wants to build a long-term career with us, and we are keen to support their continued professional development and progression within the company.
Vacancy Detail
Carnoisseur is a family-owned business specialising in high-quality car accessories and performance products. Established over 45 years ago, we work with leading automotive brands and serve customers throughout the UK and beyond.
From spare wheels and car mats to sports seats and performance upgrades, we help customers find the right products for their vehicles.
We're a small, friendly team with ambitious plans for the future, looking for an enthusiastic apprentice to grow with us.
You will gain real-world business experience while working towards a Level 3 Business Administrator qualification.
You'll work alongside experienced colleagues, learning how an online automotive business operates.
Initially, you'll focus on customer-service administration and order processing. As your confidence grows, you'll take on more responsibility, including speaking with customers, recommending products and assisting with sales.
You'll receive hands-on training and develop valuable skills in customer service, sales, administration and ecommerce.
What You'll Be Doing
No two days will be the same! With full training and support, your responsibilities will develop to include:
Customer service: Responding to emails, answering questions and resolving enquiries.
Order processing: Processing orders, checking information and updating customers on deliveries.
Problem-solving: Helping resolve delivery delays, returns, refunds and missing parcels.
Suppliers: Checking stock availability, tracking orders and communicating with suppliers.
Product knowledge: Learning about our products, vehicle fitments and customer requirements.
Sales support: Developing the confidence to answer product questions, prepare quotations and assist with sales.
Administration: Maintaining records, updating systems, sending product samples and helping with office dispatches.
Business improvement: Suggesting ways to improve efficiency and customer experience.
What We Offer
- A recognised Level 3 Business Administrator qualification while earning a salary.
- Hands-on experience in a growing automotive ecommerce business.
- Training and support from an experienced team.
- Opportunities to learn about leading automotive brands.
- A varied role with increasing responsibilities.
- A friendly, supportive working environment.
- Potential for a permanent position and career progression within customer services and sales.
Your Future with Carnoisseur
Our aim is to help you become a confident, capable member of the team.
You'll start by learning customer service and business administration, progressing towards more complex enquiries, greater product knowledge and sales responsibilities.
For someone who enjoys cars, working with people and learning new skills, this could be the beginning of a rewarding career.
From spare wheels and car mats to sports seats and performance upgrades, we help customers find the right products for their vehicles.
We're a small, friendly team with ambitious plans for the future, looking for an enthusiastic apprentice to grow with us.
You will gain real-world business experience while working towards a Level 3 Business Administrator qualification.
You'll work alongside experienced colleagues, learning how an online automotive business operates.
Initially, you'll focus on customer-service administration and order processing. As your confidence grows, you'll take on more responsibility, including speaking with customers, recommending products and assisting with sales.
You'll receive hands-on training and develop valuable skills in customer service, sales, administration and ecommerce.
What You'll Be Doing
No two days will be the same! With full training and support, your responsibilities will develop to include:
Customer service: Responding to emails, answering questions and resolving enquiries.
Order processing: Processing orders, checking information and updating customers on deliveries.
Problem-solving: Helping resolve delivery delays, returns, refunds and missing parcels.
Suppliers: Checking stock availability, tracking orders and communicating with suppliers.
Product knowledge: Learning about our products, vehicle fitments and customer requirements.
Sales support: Developing the confidence to answer product questions, prepare quotations and assist with sales.
Administration: Maintaining records, updating systems, sending product samples and helping with office dispatches.
Business improvement: Suggesting ways to improve efficiency and customer experience.
What We Offer
- A recognised Level 3 Business Administrator qualification while earning a salary.
- Hands-on experience in a growing automotive ecommerce business.
- Training and support from an experienced team.
- Opportunities to learn about leading automotive brands.
- A varied role with increasing responsibilities.
- A friendly, supportive working environment.
- Potential for a permanent position and career progression within customer services and sales.
Your Future with Carnoisseur
Our aim is to help you become a confident, capable member of the team.
You'll start by learning customer service and business administration, progressing towards more complex enquiries, greater product knowledge and sales responsibilities.
For someone who enjoys cars, working with people and learning new skills, this could be the beginning of a rewarding career.
Other Information
Please consider your transport links to get to both the employers location and the college.
Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only Candidates who have fully completed the application will be considered.
Please be aware that the closing date is subject to change without prior notice.
Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only Candidates who have fully completed the application will be considered.
Please be aware that the closing date is subject to change without prior notice.