Medical Receptionist Apprentice
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Company Major Oak Medical Practice
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Provider ACCESS TRAINING (EAST MIDLANDS) LTD
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Location NOTTINGHAMSHIRE, NG21 9QS
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Type Apprenticeship
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Salary £13,650.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000063190
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Application Deadline Date 20/11/2026
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Start Date 04/01/2027
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Positions Available 1
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Working Week Mon - Fri 8.00am- 6.30pm, on a shift pattern. Half an hour unpaid break. Work additional hours when necessitated including covering extended opening hours & covering for staff shortages/leave; including cover on days other than normal working days.
Brief Description
You'll learn to receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and efficient way, with training and support. You'll provide assistance to the team, develop your communication, customer service and admin skills, and learn how to provide a positive experience to patients and visitors.
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On the job and off-the-job training will be delivered in the
workplace.
Future Prospects
Permanent contract as a Medical Receptionist or Administrator if a post is available.
Vacancy Detail
- Learning how to open and close the practice safely, including setting and deactivating the alarm, completing the relevant checks and ensuring the building is secure.
- Providing a friendly, professional and efficient reception service to patients and visitors, both in person and by telephone.
- Registering new and temporary patients, explaining practice procedures and assisting with general enquiries and appointment bookings.
- Developing your communication and judgement skills when dealing with patients who require urgent appointments, ensuring they are directed appropriately with support from the practice team.
- Answering and making telephone calls, transferring calls and taking accurate messages.
- Learning to use SystmOne to enter and update patient information, process home visit requests, read code information, manage tasks and maintain accurate patient records.
- Supporting the processing of repeat and monthly prescription requests, including EPS medication mapping, and ensuring prescriptions are ready within the required timescales.
- Assisting with the organisation of District Nurse and Phlebotomist visits and checking that visits have been completed.
- Processing, read coding, scanning and filing clinic letters, post and other documents, ensuring patient records are kept accurate and up to date.
- Retrieving and filing patient records correctly and maintaining confidentiality and data protection at all times.
- Keeping patients informed if clinicians are running late and providing appropriate updates.
- Supporting the practice with patient recalls and health promotion activities, including cancer screening, bowel screening, cervical screening, chronic disease reviews and non-diabetic hyperglycaemia reviews.
- Learning about and promoting appropriate health campaigns and services, including smoking cessation, vaccinations, NHS App and online registration.
- Supporting the Practice Cancer Champion role by developing knowledge of relevant local support services and groups.
- Assisting with the daily administration of screening results, recalls and non-responder invitations.
- Completing daily tasks and administrative duties as required by the Practice Team.
- Helping to maintain a clean, tidy and welcoming environment, including the waiting room, reception and kitchen areas, preparing refreshments and assisting with the dishwasher and general housekeeping on a shared rota.
- Updating practice notice boards and patient information when required.
- Taking responsibility for a designated practice champion area, as agreed with the Practice Manager, and developing knowledge in this area.
- Following practice policies, procedures, standards and guidance, particularly around confidentiality, patient safety and data protection.
- Undertaking any other appropriate duties to support the practice team, as requested by the Partners or Practice Manager.