Business Administration Apprentice – Medical/Team Secretary

• You will work with the Medical/Team Secretarial and wider multidisciplinary team within the Early Memory Diagnosis and Support Service
• You will receive supervision and on-the-job training while developing the knowledge, skills and behaviours required for the Level 3 Business Administrator apprenticeship
• Act as a professional first point of contact for service users, carers, staff and external agencies by telephone and email
• Prepare accurate letters, clinic correspondence, reports and appointment information using approved templates
• Develop copy typing, audio typing, note-taking and transcription skills, including the appropriate use of medical terminology
• Use Microsoft Office applications, including Word, Excel and Outlook, to produce documents, maintain spreadsheets and manage information
• Attending Multi-disciplinary Team meetings and Practice Governance Meeting and support team with preparing agenda and note taking
• Supporting the team with clinical auditing and ensure that the team is compliant with Key Performance Indicators
• Access and update electronic patient records and service databases accurately; full training will be provided
• Assist with diary management, appointment changes, room bookings and meeting arrangements
• Take meeting notes where required and produce clear, accurate records for review
• Maintain secure electronic and paper filing systems, following confidentiality, GDPR, information governance and records-management requirements
• Prioritise tasks, meet deadlines and escalate urgent or sensitive issues appropriately
• Provide general administrative and reception cover during staff absence or periods of increased workload
• Work positively with GPs, NHS colleagues, partner agencies and voluntary organisations while representing HPFT professionally
• Complete mandatory training and participate in supervision, apprenticeship reviews and personal development programme

What training will the apprentice take and what qualification will the apprentice get at the end?

• Level 3 Business Administration standard

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.