Business Administration Apprenticeship
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Company: IRS
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Location: Bromsgrove, B60 3AL
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Type: Apprenticeship
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Salary: £15,311.40 per year
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00782
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Application Deadline Date: 18/08/2025
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Start Date: 25/08/2025
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Positions Available: 1
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Working Week: Monday – Thursday 8:00am – 16:30pm, Friday 8am – 15:30pm
Brief Description
Join us as a Business Administration Level 3 Apprentice, supporting service coordination for commercial clients across the Midlands. Based in our modern Bromsgrove office, you'll gain hands-on experience in admin, customer service, and problem-solving within a fast-paced, technical environment. Apply now to start your career!
Qualifications Required
5 GCSEs including Maths and English 4/C or above
Personal Qualities
Works well independently and thrives in team settings
Sharp eye for accuracy and detail
Tech-savvy and quick to learn new systems
Friendly, approachable, and committed to great customer service
Stays composed and solutions-focused in busy environments
Skills Required
Strong organisational and time-management skills.
Good communication skills, both written and verbal.
Ability to work independently and as part of a team.
Excellent attention to detail.
Comfortable using technology, including computers, email, and phones.
Customer-focused with a positive and can-do attitude.
Adaptable and able to stay calm under pressure.
Training to be Provided
Teaching and learning the skills, knowledge and behaviours within Business Administration
Future Prospects
Upon successful completion of the apprenticeship, there may be an opportunity for a permanent role within the team. The skills gained can also open doors to future career paths in operations, service coordination, customer support, or office management, with potential for continued professional development.
Vacancy Detail
Act as the first point of contact for all reactive service requests, ensuring accurate intake and prioritisation.
Assist in assigning service tasks to the appropriate engineers, ensuring compliance with service-level agreements (SLAs).
Record and update service request details and outcomes in the service management system.
Maintain real-time tracking of service request statuses and escalate issues as needed to ensure resolution within target times.
Help communicate effectively with internal teams and customers regarding service request statuses and resolutions.
Support in requesting and updating quotes for remedial work and issuing purchase order numbers for materials and services.
Assist in scheduling engineers based on availability and proximity to service request sites.
Ensure that engineers have the necessary information, tools, and materials to perform their service tasks effectively.
Contribute to the continuous improvement of service processes, policies, and procedures.
Provide excellent customer service by responding to inquiries in a professional and empathetic manner.
Offer administrative support to Directors and line managers when needed.
Provide additional support to the team on the service desk during peak times, sickness, or holidays.
Other Information
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