Apprentice Technical Product Support
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Company: CLAAS UK LIMITED
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Location: Suffolk, IP28 6QZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Agriculture, environmental and animal care
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Ref: NAS-2000001382
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Application Deadline Date: 27/03/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Shifts to be confirmed.
Brief Description
You will be working within a team responsible for the support of all CLAAS Agricultural machinery and will be providing advanced technical support and guidance to the retail dealer network across the UK and Ireland alongside direct reporting to the engineering teams in our factories in Germany and France.
Training to be Provided
- Land-based Service Engineering Technician Level 3 Apprenticeship Standard
- Block Release Training with the CLAAS Academy at Saxham
- 3 weekly blocks, 3 times per year
Future Prospects
- The apprentice would be expected to successfully complete Level 2 apprenticeship standard in Land-Based Service Engineering and then progress onto the Level 3 Apprenticeship Standard in Land-Based Service Engineering Technician
- Future roles could include Field Service Engineer, Technical training instructor, Technical Support - Parts Specialist, Technical Product Specialist, Aftersales Business Advisor
Vacancy Detail
- The apprentice will be preparing machines for field testing, performing tests and validation of soft and hardware, alongside other technical improvements
- They will learn how to produce detailed technical reports on machines in the field from the first customer feedback to the creation of the documentation needed for the factory Engineering teams
- The role would encompass a mix of practical tasks, both in the field and in the workshop, alongside office-based IT tasks
- They will also learn how to diagnose and repair complex faults in state of the art electrical and hydraulic systems
Other Information
A strong interest in Agricultural machinery and the wider field of agriculture.
Mechanical aptitude and an engineering knowledge would be helpful. You need to be highly organised and possess a very keen willingness to learn at the highest level.
You will need the ability to communicate clearly, both face to face and over the telephone. Basic French or German language skills would be an advantage, but not essential.
The role would include an element of travel within the UK and Ireland as the level of knowledge increases. At the end of the apprenticeship, wider travel opportunities exist to France and Germany.