Business Administration Support Apprenticeship

Key responsibilities:

• Arrange and record learner recruitment, interview, and induction processes, providing and maintaining all relevant paperwork, printouts, programme eligibility requirements and documentation


• Assist the Learning Progression Advisor (LPA) and Centre Manager (CM) with Arbor upload and maintenance


• Initiate and maintain internal learner documentation required for DBS applications, and provide weekly status reports to CM and LPA


• Maintain bursary application file and make available Bursary payments spreadsheet for finance and centre purposes weekly


• Monitor learner attendance, manage attendance call-ups and recordings, and inform all relevant support agencies or schools of attendance reports


• Maintain H&S signing in book


• Update centre health and safety file


• Compile all learner files, and monitor appropriate signatures and all documentation


• Collate, check, and process admin documentation for all programmes


• Filing (various)


• Provide CM/LPA with individual arbor attendance reports and completed induction questionnaire at a six-week assessment meeting


• Answer phone and help with enquiries


• Arbor and ILR data input


• Inform learners of all upcoming exams and shutdown periods


• Archive files of learners who have left the programme


• Yearly archiving for storage is to be completed in mid-August


• Maintain records of employers/placements


• Maintain external contact records


• Maintain learner contact details


• Monitor and update all progression information and provide monthly reports to CM and LPA


• Maintain learner certificate file


• Complete regular stationery stock checks and arrange for appropriate supplies


• Maintain and distribute learner snacks and drinks


• Attend meetings and type meeting minutes


• Maintain and process free school meals spreadsheet


• Check classrooms at the end of the day


• Monitor fire exits


• Update mobile phone with learner details


• Arrange for the photocopier to be maintained and all paper and toner available


• Maintain laptop and charger tracking of usage and maintenance set up and put away


• Maintain your diary and calendar


• Attend First Rung promotional events as requested


• Assist CM/LPA on results day


• To work in Colindale and Ponder End Centres as and when required


• Attend training as directed by the Centre Manager or Assessor


• Complete all tasks set by the Assessor or Trainer concerning L3 qualification


• Treat details of employers, learners and centre users as confidential information and to share such information only with those who need it, maintain confidentiality at all times, and ensure compliance with GDPR


• Lead on Learner Voice Forum and report to Head of Centres and Inclusion


• Assist with the Jack Petchey Award when required


• Become familiar with, and put into practice, First Rung’s Health and Safety Policy and procedures


• Become familiar with, and put into practice, First Rung’s Equal Opportunity Policy and procedures


• Play an active role in all of First Rung’s marketing and promotional image including PR materials and attend marketing events


• All First Rung employees are responsible for safeguarding and promoting the welfare of the young people and vulnerable adults they are responsible for and/or come into contact with, following First Rung’s own safeguarding policy and practices


• Undertake other duties within First Rung at large as may be reasonably requested