Learning & Development Practitioner Apprentice
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Company: Greater Anglia Trains
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Location: London, E20 1EJ
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Type: Apprenticeship
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Salary: £23,500.00 per year
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Sector: Business Skills
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Ref: VAC-01845
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Application Deadline Date: 27/02/2026
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Start Date: 02/03/2026
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Positions Available: 1
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Working Week: Monday – Friday / typically 9-5
Brief Description
Join us as our L&D Practitioner Apprentice at Greater Anglia and be part of a dynamic team of dedicated professionals. You will be involved with identifying learning or training needs, designing and sourcing training and learning solutions, delivering and evaluating training, and working with stakeholder / business area managers.
Qualifications Required
Maths and English at a Grade 4 or above (or equivalent) is desirable,
Personal Qualities
• Positive, proactive “can-do” attitude
• Adaptable to change
• Ability to communicate clearly across different channels
• Good judgement in day-to-day decisions
• Effective problem-solving skills
• Ability to manage priorities and meet deadlines
• Ability to work effectively as part of a team
Skills Required
• Strong written and verbal communication skills
• Competent in using a range of IT systems and digital tools
• Ability to create accurate documents
• Able to follow basic finance tasks (like processing invoices or updating records) and use simple digital tools to get the job done accurately.
Training to be Provided
Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Learning and development practitioner apprenticeship standard, which includes:
• Knowledge, Skills and Behaviours
• Learning and development practitioner Level 3 apprenticeship standard
• Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.
Future Prospects
Greater Anglia is committed to providing continuous development opportunities.
Vacancy Detail
As a Learning & Development Practitioner Apprentice with Greater Anglia, you will focus on the practical delivery of training, linking the learning within your area of responsibility to business objectives and performance, understanding the learning cycle and working within it.
Your role will involve;
Identification of training or learning needs
• Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation.
• Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
• Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
• Use effective analytical skills to seek out and analyse information.
• Take ownership through to resolution, escalating complex situations as appropriate.
• Training / Learning Design
Design, construct and structure training / learning resources to meet a variety of needs, which will include:
• Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
• Planning programmes / sessions / modules
• Selecting appropriate delivery methods
• Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
• Developing materials and resources to support learning.
• Training/ Learning delivery
• Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
• Plan, organise and prepare for a training/learning event/intervention in a timely fashion.
• Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
• Facilitate and deliver learning in a face-to-face, blended, and digital environment as appropriate.
• Monitor a learner’s progress and deliver motivational and developmental feedback.
• Manage participation, attitudes, and behaviours to reach learning objectives.
• Use effective coaching skills to enable learners to achieve learning objectives.
Evaluation
• Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
• Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
• Apply techniques to analyse the impact of training from learners’ experience.
Communication and Interpersonal
• Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
• Build trust and sound relationships with customers/learners/colleagues.
• Handle conflict and sensitive situations professionally and confidentially.
Teamwork and collaboration
• Consistently support colleagues / collaborate within the team and L&D to achieve results.
• Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.
What’s in it for you?
• Travel discounts: Enjoy free travel on Greater Anglia and up to 75% off with other train operators, plus discounts for eligible family members too!
• International adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for loved ones: Get 12 annual discount GA travel vouchers for family and friends to enjoy.
• Wellbeing support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension perks: An opportunity to join a Defined Contribution pension with Greater Anglia adding 1.5 times your contribution.
• Family-friendly policies: We've got you covered with maternity, paternity, adoption leave and shared parental leave after 26 weeks.
• Save while you spend: Cycle to work and tech purchase schemes once you pass probation