Help Desk Technician Apprentice
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Company: Derbyshire Constabulary
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Location: Derbyshire, DE5 3RS
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000012365
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Application Deadline Date: 10/04/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Department as they vary throughout the Force. Shifts to be confirmed.
Brief Description
This is a rare opportunity to become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer-focused, effective and efficient administrative support to the Regional Forces.
Training to be Provided
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be
expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.
You will attain the Information Communication Technician occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.
Future Prospects
The qualifications and experience gained upon successful completion of this apprenticeship will allow you to apply for further roles within this sector.
Vacancy Detail
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders, escalating as necessary, for example, password resets
- Support the roll-out of upgrades, new systems or applications
Other Information
Whilst not essential prior work experience in any type of role is preferred but not essential. This apprenticeship will not start until 7th September 2026. Once you have received a provisional offer of an apprenticeship, you will be required to undergo a full DBS background check before a formal offer can be made. Derbyshire Constabulary particularly welcome applications from Black, Asian and Minority Ethnic candidates as this group is underrepresented within our organisation. It’s a priority for us to have a workforce which reflects the communities we serve. The apprenticeship placement is within a civilian role and not for Operational Police Officer roles. Formal interviews will be held during the w/c 27th April 2026 at Force HQ to allow time for the full DBS checks to be completed in time for the 7th September start date We reserve the right to close this vacancy at any point and ahead of the planned closing date during the recruitment process.