Apprentice Claims Adjuster
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Company: MAC MARINE CLAIMS LTD
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Location: DISCOVERY COURT, BH12 5AG
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Type: Apprenticeship
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Salary: £15,470.00 per year
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Sector: Legal, finance and accounting
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Ref: NAS-2000015022
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: Monday - Thursday: 9.00am - 5.00pm. Friday: 9.00am - 4.00pm. (breaks to be confirmed).
Brief Description
The position of Apprentice Claims Adjuster will involve training to handle claims from ‘cradle to grave’. The successful candidate will be trained to set up, review and acknowledge the First Notification of Loss (FNOL), gather evidence and consider policy wording/coverage determining if a claim is covered or not.
Training to be Provided
You will work towards your:
- Insurance Practitioner Level 3 Apprenticeship Standard
- Certificate in Insurance (Cert CII)
- Level 2 Functional Skills in English and maths (if required)
Training will be via Davies, virtually. Off-the-job training will be calculated in line with the apprenticeship duration. The training schedule has yet to be agreed upon; further details will be made available at a later date.
This standard aligns with the following professional recognition:
- Professional membership of the Chartered Insurance Institute for 3
- Professional membership of the Chartered Institute of Loss Adjusters for 3
Future Prospects
Upon successful completion of this apprenticeship you will be able to apply for a role (if available) with Mac Marine Claims Ltd, or apply for roles within other organisations.
Vacancy Detail
- Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms
- Setting up new claims in the company's bespoke Claims Management System (CMS)
- Handling introductory calls and emails to policy holders following FNOL
- Requesting supporting documentation/evidence from policyholders and/or brokers to progress claims via telephone and email
- Liaising with experts where it is deemed necessary to appoint.
- Assessing policy coverage based on information/evidence provided, interpreting policy wording
- Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs
- Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company's Delegated Authority (DA)
- Processing AML/Sanctions searches and claims payments, including all associated MI
- Investigating subrogation opportunities
- Exploring salvage opportunities
- Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing