Patient Care Coordinator Apprentice

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way


• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team


• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies


• Support and guide patients to complete triage forms for medical and administrative needs, completing forms on their behalf only when patients are unable to do so


• Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional


• Taking messages and passing on information accurately and promptly


• Filing and retrieving paperwork


• Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures


• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers


• Managing workflow and processing patients’ documents, coding accurately in line with practice procedures and under appropriate supervision where required


• Providing clerical assistance to practice staff as required, including word processing, filing, photocopying and scanning


• Keeping the kitchen area clean and tidy


• Keeping the reception area, notice boards and leaflet dispensers tidy, organised and free from obstructions and clutter

Administrative Support:

• Provide administrative support to members of the primary health care team in the following areas, ensuring appropriate practice records are kept up to date


• Scanning hospital correspondence (post and electronic) and coding into the patient record in line with practice procedures


• Registering patients onto the clinical system