BMW/MINI Service Advisor Apprenticeship - Group 1 Farnborough BMW
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Company: Group 1 Automotive
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Location: Farnborough, GU14 6TL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000017539
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Application Deadline Date: 24/05/2026
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Start Date: 24/06/2026
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Positions Available: 1
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Working Week: Monday – Friday. 08:30 – 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on interview.
Brief Description
Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.
We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.
Training to be Provided
All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.
Future Prospects
On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.
Vacancy Detail
Service advisor-specific duties include:
- Working face-to-face with customers within the Retailer
- Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
- Estimating time and costs associated with vehicle services and repairs
- Handling and responding to customer complaints
- Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
- Liaising with customers and keeping them updated of any additional work that may be required
- Tracking customer vehicles through the workshop during service and repair
- Advising customers on how to solve problems with their vehicles