Customer Service Apprentice
-
Company: Climb Global Solutions
-
Location: Devon, TQ13 7DF
-
Type: Apprenticeship
-
Salary: £15,600.00 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000017615
-
Application Deadline Date: 28/03/2026
-
Start Date: 07/04/2026
-
Positions Available: 1
-
Working Week: Monday - Friday 09:00am - 05:00pm.
Brief Description
Through your apprenticeship, you will gain the technical knowledge, practical experience and wider skills you need for your immediate job and future career. You will gain this through a wide mix of learning in the workplace, formal off-the-job training and the opportunity to practice new skills in a real work environment.
Training to be Provided
Training to be provided:
- Level 3 Customer Service Specialist Apprenticeship Standard.
- Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level before the end of their apprenticeship.
You will receive specific on-the-job training from the employer in your workplace Grey Matter.
Off-the-job training will be delivered by Achievement Training using weekly classroom sessions or delivered remotely by the tutor using Google Classroom for the Level 3 Customer Service Specialist.
Future Prospects
An apprenticeship is a starting place to gain the skills you need to get a better job and move into a career.
Vacancy Detail
- This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies.
- Work with Grey Matter sales teams to provide expert support in helping their customers and partners move in the best way to the Microsoft cloud and other vendors.
- Work with both Indirect and direct customers to make sure they have the correct licenses.
- Provide demos to customers on how to use our platforms
- Support customers when they are having issues using the platforms, by trouble-shooting or escalation to the platform vendor.
- Assist customers in navigating and using vendor portals, including troubleshooting and escalation required.
- Support cloud and licensing specialists and team leaders in their roles.
- Ensure important information is disseminated through relevant teams.
- Gain an understanding of the services that we can offer and help communicate to the sales team.
- Working in a high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload.