Apprentice (Member Services)
-
Company: Durham County Council
-
Location: Durham, DH1 5TS
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business and administration
-
Ref: NAS-2000017718
-
Application Deadline Date: 06/04/2026
-
Start Date: 07/09/2026
-
Positions Available: 1
-
Working Week: Monday - Friday, 8.30am - 5.00pm, but the flexible working policy is relevant to this role and a new hybrid way of working is in place.
Brief Description
The post holder will work as part of a team to provide comprehensive support for Members of the Council and contribute to the efficient provision of the services provided by the Member Services Team.
Training to be Provided
- To study and achieve the Business Administrator Level 3 during the duration of the apprenticeship
Future Prospects
- We are unable to guarantee a job role on completion of the apprenticeship but if the applicant shows the appropriate level of competency and commitment progression opportunities will be available
Vacancy Detail
- Learn how to act as a contact for those wishing to communicate with Members of the Council including officers and the public
- To help make arrangements for Members’ attendance at conferences, seminars and other official engagements
- Be able to deal with Members’ enquiries and casework, including background research, contact with nominated officers and initiating correspondence
- Monitoring casework response and chasing outstanding issues on behalf of Members
- Assist Members to manage their web pages and to ensure that information published on Members Web Pages is current and that enquiries received through the pages are dealt with in a timely manner
- Learn how to organise and service Members surgeries including taking forward generated actions
- To develop and maintain appropriate office systems as may be required by the Member Support Function
- To seek advice for members on the criteria, suitability, and content of submission of fund applications
- Dealing with Member requests for support/tools for their role including IT / phones / accommodation