Apprentice IT Technician

The IT Operations Department consists of 6 technical teams, who are responsible for the following IT functions:

Desktop Team - Build/Delivery/Installation of PC devices, printers, and iPads/iPods. The team are responsible for the deployment and maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. The team are also responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within the team as well as patch management.

Server Team - Build and manage the core data centre server environments. They are responsible for the deployment, support and maintenance of server hardware and operating systems, including the management of the environment to ensure high levels of availability are achieved. This includes technologies such as Windows Server OS, VMware virtualisation and Veeam Backup Suite.

Networks Team - Design, Build and manage the network infrastructure to work within prescribed service levels to ensure high levels of availability. The Team are responsible for Cabling (both Copper and Fibre), Communications cabinets, Routing, Switching, Firewalls, UPS and many leased line type connections for Community Sites.

Telephony - Design, Install and manage the telephony environment (both VOIP and Mobile), as well has hosting call centre functionality for both Primary and Acute health care.

Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently to the correct teams. They are also the lead for the Change Advisory Board for the Trust.

Cyber Security - Ensure the Trust is maintaining a safe and secure IT network including penetration testing.

It is envisaged that the successful candidate will rotate through these teams to gain a broad knowledge of the IT function within a Healthcare environment.

Duties will include:

• To support the IT Operations teams in all aspects of relevant service delivery


• To assist in maintaining a high standard of customer service to the South Devon Health Community


• To support the IT Operations teams in the day to day running and delivery of services provided by the department

Primary duties and areas of responsibility:

• Ensure appropriate and accurate documentation is recorded relevant to the role


• Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates


• Participate in monitoring IT Service Desk requests


• Dealing with telephone calls and enquiries efficiently in a polite and professional manner


• Prioritise own workload to meet deadlines


• Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service


• With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role


• Attend review meetings with Line Manager

Communication ans working relationships:

• Internal: All members of staff


• External: Local Trust’s, other Hospitals, GP Practices, Patients, Members of the public


• This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive, It may be reviewed in the light of changing circumstances following consultation with the post holder and line manager

This job description is to be read in conjunction with all current TSDFT policies & guidelines.