Apprentice Resident Liaison Officer
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Company: EQUANS REGENERATION LIMITED
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Location: Slough, SL1 7JT
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Type: Apprenticeship
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Salary: £21,000.00 per year
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Sector: Business and administration
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Ref: NAS-2000017878
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Application Deadline Date: 25/03/2026
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Start Date: 30/03/2026
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Positions Available: 2
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Working Week: Monday - Friday, shifts to be confirmed.
Brief Description
Apprentice Resident Liaison Officer acts as the contact between residents and the construction team. The role ensures effective communication, timely resolution of concerns and smooth project delivery. This apprenticeship provides structured training and develops key skills across both construction operations and customer service.
Training to be Provided
- Level 3 Business Administrator Apprenticeship Standard
- Your training will include in-depth knowledge, skills and behaviours
- All training takes place at work during your working hours, not at home
- Functional skills in English and maths if required
Future Prospects
- Completion of this programme will lead to eligibility to development onto further training programmes such as Level 3 Team Leader/Supervisor
Vacancy Detail
- Resident Communication: Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates
- Information Distribution: Prepare and distribute newsletters, notices, and other informative materials to keep residents informed
- Issue Resolution: Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary
- Progress Monitoring: Assist in tracking on-site progress and relay necessary information to residents
- Event Coordination: Organise and participate in resident meetings, open days, and consultation events to foster community engagement
- Impact Assessment: Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures
- Collaborative Efforts: Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs
- Record Maintenance: Keep accurate records of all resident communications, including emails, letters, and meeting minutes
- Administrative Support: Perform administrative tasks such as report writing and document management
- Any other reasonable management request as agreed with Senior RLO / RLO Manager
Other Information
- Must hold a Full UK Driving Licence
- Must have access to their own car