Customer Service Apprentice
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Company: PP CONTROL & AUTOMATION LIMITED
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Location: West Midlands, WS6 7AL
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Type: Apprenticeship
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Salary: £25,490.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000017558
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Application Deadline Date: 08/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday- Thursday 8:00am-5:15pm Friday 8:00am-12:30pm.
Brief Description
PP Control & Automation are looking to recruit a Customer Service Apprentice to join their Customer Account Management team. The successful candidate will support the engagement of key stakeholders, help ensure customers receive a positive and professional experience, and assist with continuous improvement.
Training to be Provided
- This is a Customer Service Level 3 Apprenticeship, which is delivered over a 15-month period.
- You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Future Prospects
Upon successful completion of the apprenticeship, there will be a full time position available within the Customer Account department, or within another area of the business.
Vacancy Detail
Day-to-day tasks will include:
- Initiate and coordinate internal kick-off meetings for new customers and new orders
- Initiate contract review process and manage progress.
- Issue open orderbooks to customers.
- Ensure all customer meeting notes are agreed, communicated and progressed to resolution.
- Participate in quarterly business reviews with customers where agreed actions are communicated and progress to resolution.
- Resolution of all blocked orders.
- Resolve customer complaints and issues efficiently, working with the appropriate department when necessary.
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Attend team meeting and provide a weekly summary of key activities.
- Hold morning meetings around the contract review process and attend other depts. SQCDP (Safety, Quality, Cost, Delivery, People) as appropriate, to ensure understanding of targets, objectives and risks.
- Work with the customer on future demand and ensure forecasts are shared.
Other Information
The ideal candidate will demonstrate enthusiasm and the ability to work effectively as part of a team.
Driving licence would be desirable but not essential, please ensure you have researched the commute to the company and training provider.