Hospitality Supervisor Level 3 Apprenticeship

The Heron is a warm, welcoming, dog-friendly pub at the heart of the community - known for our friendly staff, lively atmosphere, and beautiful sun-trap garden.

The diversity of the Hospitality Supervisor role includes using excellent communication skills to lead and develop a team whilst working with a wide range of people to achieve business objectives. Maximising income and reducing waste are essential to the role, and this requires a sound understanding of business and people management principles. Hospitality Supervisors will champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

The Level 3 Hospitality Supervisor Standard is a 12-month, blended learning, apprenticeship programme, where you will gain hands-on experience within the industry as well as develop the underpinning knowledge to succeed.

This hands-on, multi-skilled role is ideal for anyone who enjoys variety, teamwork and delivering great customer service. You’ll gain practical experience across dining and bar service, housekeeping, reception and more. You’ll interact daily with guests, colleagues, managers, and suppliers to ensure a smooth and welcoming experience for every visitor.

Responsibilities:
- Greet, serve and look after our guests
- Serve food and drink in line with company standards
- Lead the team to create a friendly atmosphere for our guests, delivering excellent customer service.
- Know the menus, making recommendations to our guests
- Required to work as a shift leader or supervisor in a team delivering food and beverages whilst allocating, contributing and monitoring the performance of your team.
- Independently supervise the shift and understand the financial operations of the business and your area, as well as monitor stock in line with the customers' needs.