Customer Service Apprentice
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Company: THE AVENUE CLINIC LTD
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Location: LEEDS, LS17 7BE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000019085
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Application Deadline Date: 28/03/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: (Varied shifts between) Monday to Sunday, 7:30am - 8:30pm.
Brief Description
The Avenue Clinic is looking for a Customer Service Apprentice to join our team. This role would suit someone who has an interest in working on a reception desk, dealing with customers on a daily basis. You will be responsible for supporting the clinic team and greeting patients who visit the clinic.
Training to be Provided
During your apprenticeship you will be enrolled at Leeds City College and will complete the following programme:
Level 2 Customer Service Practitioner Apprenticeship Standard:
This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace, doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. You will attend our Printworks campus once a month for a masterclass.
Future Prospects
Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.
Vacancy Detail
As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.
The role is busy and varied. You will have excellent communication and interpersonal skills and be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.
The clinic team comprises independent clinical consultants, doctors, as well as other medical and healthcare professionals, including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.
Key Responsibilities:
- Answer customer queries via phone, email, or in person
- Update customer records and ensure accurate information
- Handle complaints and resolve issues effectively
- Learn about products/services to assist customers
- Book patients in when they have arrived for their appointment
Requirements:
- Strong communication skills and a customer-focused attitude.
- Problem-solving abilities and a team-oriented approach.
- Basic IT skills (Microsoft Office)
- No prior experience needed – full training provided
What We Offer:
- Full training and development opportunities
- A friendly and supportive team environment
- Career progression opportunities
- 28 days annual leave, including bank holidays
Other Information
Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates. On shift/ possible weekends. Varied Days working (average 4-5); Located close to bus routes; 28 days annual leave, including bank holidays – two weeks to be used at Christmas when we are closed. Employer pays for an enhanced DBS check, and employees are responsible for subscribing to the DBS update service. Professional uniform.