IT Support Apprentice
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Company: Wise Origin
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Location: Droitwich, WR9 0DG
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Type: Apprenticeship
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Salary: £12,480.00 per year
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Sector: Digital
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Ref: NAS-2000019418
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Application Deadline Date: 27/03/2026
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Start Date: 14/04/2026
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Positions Available: 1
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Working Week: Working hours for this role are 30-hours per week, which will include weekend work. Rota to be agreed.
Brief Description
This is an excellent opportunity to gain hands-on experience supporting IT systems (including hardware, software, networking, and user support) in a busy retail environment while working towards a recognised IT qualification.
Training to be Provided
Information Communications Technician Level 3.
Future Prospects
Possible progression opportunities for the right applicant.
Vacancy Detail
You will support day-to-day IT operations across all our garden centres, including retail tills (EPOS), back-office systems, and staff technology, while learning from experienced colleagues and external training providers.
- Provide first-line technical support to colleagues across the business (in person, via phone, online and email as required)
- Assist in installing, configuring, and maintaining hardware such as desktops, laptops, mobile devices, tills and printers
- Support the setup and maintenance of user accounts, passwords, and access permissions
- Help troubleshoot software and network issues
- Perform regular system checks and updates
- Document IT procedures, configurations, and incident reports
- Assist in maintaining inventory of IT assets and equipment
- Learn and apply best practices in cybersecurity, data protection, and IT compliance
- Participate in ongoing IT projects (e.g. new tills, promotional displays, system development/upgrades) under the guidance of senior team members
Other Information
Must be able to travel to this location - please check travel before applying.