Administration & Customer Service /Parts Sales Apprentice
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Company: DiPerk- FINUKI
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Location: Peterborough, PE3 8TZ
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Type: Apprenticeship
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Salary: £20,590.00 per year
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Sector: Business and administration
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Ref: NAS-2000018875
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Application Deadline Date: 20/04/2026
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Start Date: 25/04/2026
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Positions Available: 2
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Working Week: Monday - Friday, 9.00am - 5.00pm. No weekends. 1/2-hour lunch.
Brief Description
Administration & Customer Service/Sales role with the opportunity to develop existing customer relationships by offering exceptional customer service. Professional call handling internal/ external. Managing customer orders using IT packages throughout the entire process, supporting an efficient and speedy dispatch. Completing documentation.
Training to be Provided
- Business Administration Level 3
- Functional Skill in Maths & English, if required
- No day release – in-house training
- You will be allocated a min 6 hours per week to complete any Off-the-Job Training
Future Prospects
Sales/Customer Service based roles.
Vacancy Detail
- Call handling with customers, including the sale of parts & products
- Dealing with customer queries, complaints and purchases
- Managing customer orders throughout the entire process through CRM system, including supporting an efficient and speedy dispatch and delivery
- Communicating directly with customers, keeping them informed of the order process
- Supporting customers with product information and availability
- Develop product and service knowledge through attendance of available designated training
- Drive smart sourcing utilisation to achieve On Time In Full (OTIF) target through increased levels of parts shipped direct to customers
- Responsible for the customer experience generated from parts sales through DiPerk and delivering on DiPerk Commitments
- Ensure full compliance within Health & Safety and quality regulations
Other Information
- Whilst this role is administrative & customer service/sales focused, by the nature of the product, a willingness to learn the technical and engineering aspects of engine operation and arrangements would be an advantage. Once settled into the role, you may be asked to travel to some of our customers and that may include staying over in a hotel. For this reason, we are looking for someone over the age of 18.
- Additional benefits:
- Cycle to Work - Cycle to work is a government incentive which offers the most cost-effective method to receive a new bike/and or equipment. Employees can save up to approximately 42% on the costs of a new bike
- Finning MyRewards - Finning MyRewards houses our recognition programme and our discount platform
- Employee Share Purchase Plan - The ESPP provides an opportunity for Finning employees to buy Finning Shares from pre-tax salary. Employees can contribute between (min £10, Max £150) out of pre-tax salary to purchase shares in Finning
- Health Cash Plan - (Paycare) - Paycare is a health cash plan, where employees claim back money spent on everyday healthcare, up to an annual limit. Employees can claim back towards a range of listed health benefits such as, optical, dental, physiotherapy, hospital stay, health screening etc.
- Life Assurance - Lump sum payable on employee's death in service = 4x Base Salary. Finning Master Trust Pension
- As a member of the Finning Master Trust Pension, employee's pay contributions to build up their pension pot, which can be taken as a regular income, drawdown or a lump sum on retirement. Employees choose how much they want to contribute to their pension each month (min 4%, max 7%) via salary sacrifice. Finning matches this benefit PLUS 1% (min 5%, max 7% of pensionable pay)