Level 2 Customer Service Apprenticeship
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Company: The O M Surgery
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Location: Hucknall, NG15 7JP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000021094
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Application Deadline Date: 10/04/2026
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Start Date: 21/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 08:00 start if morning shift 18:30 finish if afternoon shift. Usually, 6 hour shift.
Brief Description
We offer: competitive pay, 4 weeks annual leave plus bank holidays, complimentary refreshments,, free parking, training opportunities & development, structured environment with regular appraisal and feedback. The successful applicant will experience a full induction program, and supported learning with a mentor system, until confidence is gained.
Training to be Provided
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
- The apprentice will spend 20% of their working hours in off the job activities and training
- On the job and off the job training will be delivered in the workplace
Future Prospects
- Potential full-time role on completion of the apprenticeship
Vacancy Detail
An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available.
The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!
The main duties associated with the role are to provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
- Patients access the primary care services they require in a timely fashion
- Visitors sign in and out and the member of staff they are seeing are advised of their arrival
- The tidiness of the waiting room and the safety of its inhabitants
- Queries are answered or passed to an appropriate member of staff in a timely fashion
- Accurately updating patient records using System-One
- Acting as requested by doctors and the nursing team
- Phoning patients to arrange/rearrange appointments and/or confirm test results