ICT Apprentice
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Company: MANTRA LEARNING LTD
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Location: MANCHESTER, M24 1RU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000020826
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Application Deadline Date: 12/04/2026
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Start Date: 12/05/2026
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Positions Available: 1
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Working Week: Monday to Friday Shifts to be confirmed
Brief Description
To support the IT support team in delivering high-quality technical assistance to clients while developing practical skills and knowledge in a professional IT environment. The apprentice will work alongside experienced engineers to help resolve day-to-day technical issues and support users with their IT systems.
Future Prospects
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Vacancy Detail
- Provide first-line IT support to clients via phone, email, and live chat
- Help troubleshoot hardware, software,and user issues
- Log and manage support tickets in our service desk system
- Work with senior engineers to diagnose and resolve technical problems
- Assist users with setting up and using computers, software, and IT systems
- Escalate more complex issues to the appropriate team members
- Maintain accurate records of support calls and technical issues
- Help ensure all clients receive excellent customer service
Other Information
- A genuine interest in IT and technology
- Enjoys problem solving and helping others
- Strong communication and interpersonal skills
- Well organised, proactive, and eager to learn
- GCSEs (or equivalent) in maths and English at Grade 4/C or above (Desirable)
- A relevant IT qualification (Desirable)