Digital Support Technician Apprentice
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Company: KAINUU LTD
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Location: Wigan, WN1 1AA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000021159
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Application Deadline Date: 13/04/2026
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Start Date: 13/05/2026
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Positions Available: 1
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Working Week: Monday to Friday, working hours TBC
Brief Description
We are seeking a motivated and tech‑confident Digital Support Technician Apprentice to join our team in the WN1 area. This role is ideal for someone who enjoys solving technical problems, supporting others, and wants to begin a career in IT and digital systems.
Training to be Provided
Digital Support Technician Level 3.
Future Prospects
The successful candidate may be chosen to have a full-time role after completing their apprenticeship.
Vacancy Detail
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
- Responding to IT support requests and troubleshooting issues
- Installing, configuring, and updating software and hardware
- Supporting users with digital tools such as Microsoft 365
- Maintaining accurate records of IT support activities
- Learning basic networking, security, and device management
- Managing user accounts and permissions
- Identifying and escalating more complex issues where needed
Other Information
What We’re Looking For:
- Interest in IT, problem-solving, or digital systems
- Confident using computers and common software
- Good communication and customer service skills
- Ability to follow processes and instructions
- Strong attention to detail
- Positive attitude and willingness to learn
- Must be 16+ and eligible to work in the UK