IT Helpdesk Apprentice
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Company: ANALOX LTD
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Location: MIDDLESBROUGH, TS9 5PT
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Type: Apprenticeship
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Salary: £16,224.00 per year
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Sector: Digital
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Ref: NAS-2000018826
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Application Deadline Date: 06/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday - Friday. Times TBC.
Brief Description
Northern Skills is recruiting on behalf of Analox Sensor Technology, who are looking for an IT Helpdesk Apprentice to join their hardworking team. They are looking for someone with a keen interest in IT, either from previous education paths or a personal interest.
Future Prospects
Potential permanent position upon completion of this apprenticeship program, depending on business needs.
Vacancy Detail
- Support the IT service desk by responding to incoming tickets and service requests.
- Responsible for contributing towards the upkeep of IT documentation, including peer reviewing.
- Responsible for the first point of contact for IT issues
- Accountable for escalation of IT problems to second-line support teams or the IT manager, where applicable.
- The creation of new user accounts and delivery of training for both new and existing users.
- Contribute towards monthly KPI metrics, with an aim to drive continuous improvement of services.
- Contribute towards IT projects both internally and across the wider organisation.
The job description is not intended to be exhaustive.