Administration and Customer Service Apprentice
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Company: Mansfield Medical Centre
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Location: CV3 1JB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000021227
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Application Deadline Date: 30/03/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday- Friday Times to be confirmed
Brief Description
Every GP Practice needs an efficient team of administrators and receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part at Mansfield Medical Centre, come and join us!
Training to be Provided
- You will be working towards a Level 2 Customer Service Qualification
- You may also need to work towards Level 2 functional skills in maths and English if not exempt
Future Prospects
- To be a full-time employee of the Centre when training has been completed
Vacancy Detail
We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:
- Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations)
- Allocation of triage appointments
- Feedback routine test results
- Taking home visit requests
- Passing emergency calls i.e., chest pain/stroke to duty doctor
- Assisting with general enquiries
- Problem solving
- Complaint management and resolution
- Prescription queries
- Appointment and clinic changes
- To complete all associated administration in an accurate and timely manner
- To provide outstanding customer care always, both internally and externally
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols