Medical Receptionist Apprentice
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Company: DR SPARROW & PARTNERS
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Location: Eastwood, Nottingham, NG16 3HU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000022440
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Application Deadline Date: 29/04/2026
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Start Date: 01/05/2026
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Positions Available: 1
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Working Week: Monday, Tuesday, Wednesday and Friday. Between the hours of 08.30 and 18.30. Occasional weekend work.
Brief Description
The Newthorpe Medical Centre are recruiting a Medical Receptionist to be part of a busy community practice. You will take on administrative duties, interact with patients face to face and by phone and email to assist them in booking appointments and processing prescriptions. This is a great opportunity to develop your business skills.
Training to be Provided
Business Administrator Level 3.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.
Future Prospects
Possible full-time position at completion of the apprenticeship.
Vacancy Detail
- Opening up and closing down the surgery as staff rota dictates
- Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone
- Greeting patients on arrival, booking them in and directing them to waiting room
- Taking requests by telephone for appointments and home visits quickly and efficiently
- Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate
- Giving results of tests to patients following the confidentiality code
- Advising patients who wish to register at the Practice as to the correct procedure
- Entering the details of new registrations into the computer system
- Updating patient records - changes of names, addresses, telephone numbers, etc.
- Dealing with incoming electronic mail and forwarding it to correct destination
- Scanning paper documents and filing them in the computerised patients' record
- Taking messages and dealing with them as set out in protocols
- Dealing with requests from clinicians as quickly and efficiently as possible; e.g. booking ambulances, finding patients' notes, telephoning patients, etc.
- Handing out letters/ blood forms/prescriptions/sick notes, etc.
- Keeping the Reception area clean and organised
- Other tasks as necessary: From time to time, there are additional tasks that are ad hoc or routine in nature that will need to be
Other Information
4 day working week, onsite parking. Interviews will be held face-to-face at Newthorpe Medical Practice, with a brief overview of the job given by one of our Reception Leads. Dress code is smart-casual, no trainers.