Business Administration Reception Apprentice
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Company: FOREST HILL ROAD GROUP PRACTICE
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Location: SE22 0SQ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000022693
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Application Deadline Date: 17/04/2026
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Start Date: 20/04/2026
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Positions Available: 1
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Working Week: Monday - Friday. Shift hours to be confirmed via rota.
Brief Description
General assistance to the practice team and project a positive & friendly image to patients and other visitors, either in person or via the telephone, undertaking a variety of admin duties to assist in the smooth running of the practice. Excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly team.
Training to be Provided
Level 3 Business Administrator Apprenticeship Standard:
- Full on-the-job and off-the-job training will be delivered supported by our Training Provider- Davidson Training UK Ltd
- All training will be carried out within the workplace during working hours
- Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
- Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard
Future Prospects
- Full-time position potentially being offered to the right candidate
Vacancy Detail
- Meeting and greeting patients
- Answering telephones promptly and directing calls where necessary
- To run the appointment system effectively
- Removal and filing of patient medical records
- Admin tasks such as registration of patients, change of address, etc.
- Processing prescriptions
- Taking requests for home visits and medical advice
- Dealing with patient queries
- Opening and closing of the surgery
- Setting/restoring the telephone system
- Sorting incoming post and taking post to the Post Office
- Ensuring patient waiting areas are tidy and ventilated
- Keeping notices and signs tidy and up to date
- Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
- Helping to cover colleagues' absences where necessary
- Any other duties deemed relevant to this post
Other Information
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential.