Service Advisor Apprenticeship - Suzuki- Bridport
-
Company: Lanehouse Suzuki
-
Location: UK, DT6 3EX
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000022871
-
Application Deadline Date: 18/05/2026
-
Start Date: 25/05/2026
-
Positions Available: 1
-
Working Week: 40 hours between 8am-6pm Mon - Sat.
Brief Description
We are looking for the next generation of enthusiastic and hardworking customer service apprentices who share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for the administrative and customer relations aspects of service department operations. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training to be Provided
Level 3 Customer Service Specialist Standard - 15-18 months.
Future Prospects
Permanent role upon successful & satisfactory completion of the apprenticeship.
Vacancy Detail
This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop
Towards the end of the apprenticeship, all candidates will be required to produce a high-level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15-month period.