Customer Service Apprentice
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Company: Curo Group
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Location: Somerset, BA2 1EP
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Type: Apprenticeship
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Salary: £16,960.06 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000023207
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Application Deadline Date: 10/04/2026
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Start Date: 08/06/2026
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Positions Available: 2
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Working Week: You'll begin with 4 weeks of training (09:00-16:30), then move to regular hours (08:30-17:00) before transitioning to our shift pattern. This includes rotations between 08:00- 16:30, 08:30- 17:00, 09:30- 18:00, and one day per week 11:30- 20:00.
Brief Description
This apprenticeship offers hands-on experience in customer service within a housing organisation, alongside structured learning and mentoring. You’ll build communication, problem-solving and digital skills, with opportunities to grow your career and make a real difference to customers’ lives.
Training to be Provided
Customer Service Practitioner Level 2.
The apprenticeship training will take place one day per week, online lessons and remote learning.
Future Prospects
- If successful, the apprenticeship could be offered a full-time position within the customer contact team or another area within the business
Vacancy Detail
Duties will include:
- Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
- Handling and resolving customer queries at the first point of contact wherever possible
- Using multiple systems simultaneously to find information and update records
- Managing challenging situations with empathy and professionalism
- Providing advice and guidance on a wide range of housing-related matters
- Directing complex queries to the appropriate teams when necessary
- Working in a fast-paced environment where no two days truly are not the same
Applicants should have:
- Strong communication skills - both verbal and written
- Ability to multitask and manage your time effectively
- Resilience and patience when dealing with challenging situations
- Computer literacy and ability to learn and use multiple new systems quickly
- Ability to remain calm under pressure