Portrait Sales & Customer Experience Consultant Apprentice
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Company: VELOCITY 1ST LIMITED
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Location: Birmingham, B19 1AT
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Business and administration
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Ref: NAS-2000023257
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Application Deadline Date: 25/04/2026
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Start Date: 04/05/2026
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Positions Available: 1
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Working Week: Available to work Tuesday to Saturday (Saturday is busiest day). Days and times to be confirmed.
Brief Description
You will be the main point of contact for customers throughout their journey. This includes speaking with them before their photoshoot, welcoming them on the day, presenting their portraits in a private viewing session, and helping them choose the perfect products for their home, handling bookings, follow-ups, and general studio operations.
Training to be Provided
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Future Prospects
The role offers long-term security and the opportunity to progress into a permanent position.
Vacancy Detail
Key Responsibilities
- Make discovery calls to customers before their photoshoot — build rapport and set expectations
- Welcome customers on shoot day and ensure they have a great experience
- Conduct private viewing sessions — present portraits and guide product selection
- Present pricing and process orders and payments
- Follow up with customers — return viewings, reviews, and referrals
- Manage the booking diary and respond to phone and email enquiries
- Maintain the studio and viewing room to a high standard
Other Information
- Comfortable and confident around young children, including newborns and babies under 1 year old
- Able to bond naturally with new mums and young families — creating a supportive, reassuring atmosphere
- Warm, empathetic personality — someone who makes people feel at ease
- Natural ability to build rapport quickly — the kind of person people trust instantly
- Available to work Tuesday to Saturday (Saturday is our busiest day)