Customer Service Apprenticeship (Doctors Reception)
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Company: Wingate Medical Practice
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Location: TS25 5PZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000023214
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Application Deadline Date: 08/04/2026
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Start Date: 15/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 37.5 hours per week (Hours to be agreed at interview).
Brief Description
A fantastic opportunity has arisen to join the Team at Wingate Medical Practice. During your apprenticeship, you will gain experience in primary care and Customer Service/secretarial work. As a Medical Receptionist, you will usually be the first-person patients speak to when they come to the surgery.
Training to be Provided
- All training and learning will be work based (within the practice by a dedicated Trainer Coach)
Future Prospects
- Progression onto the next level of qualification and the possibility of full time employment
Vacancy Detail
- To provide a high standard of patient service
- To have thorough knowledge of practice procedures and to work in accordance of written protocols
- Provide general assistance to the practice team to both clinical and non clinical
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare they require
- Resolve queries/problems from patients, clinicians and associated staff
- Deal with external agencies such as other practices, secondary care and 3rd party organisations
- To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff
- Undertake all clerical, reception and administration duties applicable to the medical practice
Other Information
Can you travel to this location on a daily basis and be on time? Do you meet the academic criteria for the role?