Apprentice Customer Service Assistant (Hotel Operations – Food & Beverage and Reception)
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Company: Crowne Plaza Royal Victoria Hotel
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Location: S4 7YE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000023825
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Application Deadline Date: 12/04/2026
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Start Date: 20/04/2026
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Positions Available: 2
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Working Week: Rotational shifts across Food & Beverage and reception departments.
Brief Description
We are seeking a friendly, professional, and motivated Apprentice Customer Service Assistant to join our hotel team. This role offers a unique opportunity to gain experience across both Food & Beverage & Front Office (Reception) operations, developing a wide range of hospitality skills while completing an apprenticeship.
Training to be Provided
- Fortnightly day release to Sheffield College's Pennine Five Campus in SHeffield City Centre
Future Prospects
- Opportunity to work across multiple departments
- Structured training and career progression opportunities
Vacancy Detail
Reception Duties:
- Welcome guests in a warm and professional manner
- Assist with check-ins and check-outs using hotel systems
- Handle guest enquiries, bookings, and requests efficiently
- Provide information about hotel services and local attractions
- Manage phone calls, emails, and reservations
Food & Beverage Duties:
- Assist with the setup and service of food and drinks
- Deliver excellent table service in restaurant, bar, or event spaces
- Ensure cleanliness and organisation of service areas
- Take orders and handle payments accurately
- Support kitchen and service teams during busy periods
General Responsibilities:
- Deliver high standards of customer service at all times
- Work collaboratively with team members across departments
- Maintain a clean, safe, and welcoming environment
- Follow all health, safety, and hygiene regulations
- Represent the hotel brand in a professional manner