Student Support Officer Apprenticeship

The role supports a safe, inclusive, and high-quality learning environment while delivering efficient student services.

• Greet and welcome students and visitors


• Answer calls and emails, directing enquiries as needed


• Produce letters and certificates for students


• Prepare documents and reports for registration and student induction


• Enrol students and collect documentation promptly


• Maintain and update records in the Fidelo booking system


• Monitor daily attendance and issue warnings in line with policy


• Process authorised absence requests and holiday bookings


• Manage noticeboards and help prepare student ID cards


• Assist the Student Support Manager and Admissions team with collection of outstanding fees


• Ensure compliance with British Council, safeguarding, and GDPR requirements


• Report maintenance issues as required


• Participate in emergency phone rota and attend relevant training


• Collect and monitor feedback from students and liaise with the management team to implement changes if necessary

Accommodation Responsibilities:

• Allocate and confirm accommodation bookings; send accommodation confirmations and monitor response


• Maintain accommodation records and produce regular bed management reports


• Support ef orts to maintain full occupancy and manage arrival/departure logs


• Conduct health and safety checks in residential properties as directed


• Liaise with hosts and students to ensure good standards and ef ective communication


• Book airport transfer and send confirmations

Safeguarding & Welfare Responsibilities:

• Act as a point of contact for under-18s and promote and monitor students’ welfare


• Monitor welfare concerns, liaising with academic and support teams as required


• Log welfare interactions and report/escalate issues promptly in line with NCG policies


• Support behavioural case management related to accommodation


• Work flexibly, including evenings and weekends during peak periods

Activities Responsibilities:

• Organise social activities, trips and events, both inside and outside the school


• Promote activities via posters, social media, and the student app


• Track participation and manage budget


• Liaise with agents, group leaders, and suppliers


• Complete risk assessments and make sure policies are followed