Travel Consultant Apprenticeship
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Company: HORIZON HOLIDAYS LTD
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Location: Birmingham, B10 0XA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000017669
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Application Deadline Date: 29/05/2026
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Start Date: 06/06/2026
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Positions Available: 1
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Working Week: Monday - Saturday, 10.00am - 6.00pm. 5 working days will be allocated.
Brief Description
Interested in becoming a Travel Consultant? Horizon Holidays is seeking an apprentice to join their new team. This exciting opportunity allows you to earn whilst you learn, providing first-hand experience. Duties will include meeting and greeting customers in store, providing a professional, warm welcome, and handling worldwide holiday enquiries.
Training to be Provided
- This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record.
- Functional Skills in English and maths if required.
- Working with our chosen training provider, you will be assigned a specialist travel assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey.
- Training will be carried out online/face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience.
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor.
Learning first hand from specialists and peers, you can become a fully fledge Travel Consultant in little over a 12-month period.
Future Prospects
On successful completion of the Travel Consultant Level 3 Apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
Vacancy Detail
Supported by senior team members, you will:
- Meet & greet new and existing customers in store, providing a professional warm welcome.
- Handling holiday enquiries, face-to-face, over the phone and by email.
- Training and development, which may also include exciting opportunities to attend industry events in the UK and overseas.
- Research and explore holiday enquiries using online platforms, reservation agents and email.
- Booking clients' holidays, providing first-class service end to end, using learnt top-class selling skills.
- Administration in all areas relating to travel.
- Providing excellent customer service.
- Working towards shop targets and individual KPI's