Facilities Helpdesk Apprentice - Immunocore

Job Responsibilities:

• CAFM & Helpdesk Coordination (Agility / CARM / CMMS)


• Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately


• Chase and file service reports on Agility, ensuring documentation is complete and stored correctly


• Close out contractor tickets on Agility and upload associated service sheets


• Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations


• Assign helpdesk requests where auto‑allocation is not in place


• Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records

Business Administration Support:

• Create and process new supplier requests in line with procurement procedures


• Raise purchase orders (POs) as required


• Liaise with the Finance team to chase unpaid invoices under direction from management


• Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible


• Support the development of Business Operating Processes


• Create, update, and manage the FM Standards Manual

AMICI Helpdesk Coordination:

• Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date


• Update maintenance schedules and add new planned visits following contractor attendance


• Manage work orders in AMICI, including closing out PPM and reactive tasks


• Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links


• Raise POs via NetSuite as required


• Perform data entry tasks within AMICI to maintain accurate asset and maintenance information


• Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings


• Assign annual maintenance contracts to assets within AMICI as required

Health & Safety Team Support:

• Raise purchase orders via NetSuite to support H&S activities


• Assist with general administrative tasks to support the H&S team’s operational needs

Other:

• Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business


• This job operates in a professional office & laboratory environment


• This role routinely uses standard office equipment such as computers and telephones