Customer Service Apprentice – Stephen Burdon Solicitors
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Company: MR SM BURDON STEPHEN BURDON-SOLICITOR
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Location: NG1 7AQ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000026814
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Application Deadline Date: 08/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday – Friday, 8.30am - 5.00pm, 1 hour lunch.
Brief Description
Stephen Burdon Solicitors are seeking a motivated and professional Customer Service Apprentice to join their team. This is an excellent opportunity for an enthusiastic individual to gain hands-on experience while working towards a nationally recognised qualification in Customer Service.
Training to be Provided
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Functional Skills level 1 / 2 (if required).
This apprenticeship is based in the workplace, you might have to attend college for exams.
Future Prospects
An opportunity to progress within the Administration Department leading to a secretarial role or, alternatively, further training to pursue a career as a paralegal.
Vacancy Detail
As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.
Responsibilities:
As a Customer Service Apprentice, your duties will include:
Client Interaction:
- Greeting clients and visitors in a professional and friendly manner.
- Handling incoming calls, taking messages, and transferring calls to the appropriate team members.
- Responding to client inquiries via email or in person, ensuring timely and accurate information.
Administrative Support:
- Scheduling appointments and maintaining an accurate diary system.
- Assisting with the preparation and distribution of documents, letters, and client correspondence.
- Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.
Problem Solving:
- Addressing and resolving client concerns or escalating them to the appropriate person.
- Providing clear and concise explanations of processes to clients when required.
Team Collaboration:
- Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service.
- Contributing to team meetings and suggesting improvements for client care.
Compliance and Ethics:
- Ensuring all interactions are conducted with the highest level of confidentiality and professionalism.
- Adhering to firm policies and industry regulations.