AI & Digital Support Apprentice
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Company: BRASH SOLUTIONS LTD
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Location: BERKHAMSTED, HP4 1EH
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Digital
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Ref: NAS-2000027422
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Application Deadline Date: 18/05/2026
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Start Date: 25/05/2026
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Positions Available: 1
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Working Week: 8:30am to 5:30pm, Monday to Friday
Brief Description
Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries.
Training to be Provided
Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Be a friendly face of IT while users are experiencing problems
- Taking requests from users via email, ticketing system and telephone
- Adhere to challenging SLA requirements, logging full details of time and work undertaken
- Completing initial troubleshooting in a timely manner
- Monitor the support ticket system for incidents requiring escalation or urgent attention
- Build and maintain desktop/laptop PCs/Macs and Windows Servers
- Follow and apply IT policies and procedures applicable to each client
- Help and advise on digital and AI requirements from clients
- Diagnose and resolve hardware and software faults
- System health checks
- Software and app support