Apprentice Customer Service Practitioner

This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Responsibilities:

• Taking orders from customers over the phone and calling customers regarding orders.


• Advising customers on the best product for them.


• Working with the sales team to ensure high levels of customer service.


• Working with the Technical Team to learn product details and help with advising customers.


• Generating orders to suppliers for back orders and stock items.


• Processing and checking customer orders on the computer system and physically.