Apprentice Member Service Officer
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Company: CENTRAL LIVERPOOL CREDIT UNION LIMITED
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Location: L8 6QF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027547
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Application Deadline Date: 22/05/2026
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Start Date: 25/05/2026
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Positions Available: 2
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Working Week: Monday: 9.00am - 4.00pm. Tuesday: 9.00am - 4.00pm. Wednesday: 9.00am - 4.00pm. Thursday: 9.00am - 4.00pm. Friday: 9.30am - 3.00pm. Saturday: Closed. Saturday: Closed.
Brief Description
Central Credit Union are looking for an aspiring Apprentice Member Service Officer to join a growing team!
Training to be Provided
Customer Service Practitioner Level 2.
Future Prospects
Potential progression within the business and onto further apprenticeship programmes.
Vacancy Detail
- To be responsible for providing effective and member-focused reception, teller and administration services
- To meet and greet members and visitors in a pleasant, courteous and co-operative manner
- To be sensitive to members’ needs and to be aware at all times of the need to act discretely when discussing members' business
- To remain sensitive to the member’s situation and to deal with members’ difficult personal situations with compassion and sincerity
- Ensure that members’ expectations are exceeded, and their needs are promptly and pleasantly attended to by providing service and information in a pleasant, efficient manner via personal contact, telephone or correspondence, including researching and solving member questions, problems, and complaints concerning Credit Union accounts
- Account verifications
- Open accounts
- Assist members in completing loan applications and other forms when necessary
- Answer questions on any aspect of member enquiries
- Assist members with basic questions regarding their account
- Promote the values and principles of responsible savings and borrowing to members
- Cross train and fill in for the teller and administration positions when needed
- Promote and cross-sell credit union products and services
- Answer Telephone, emails and Intercom “chatbot” when needed
- Keep all Credit Union member and employee-related business in strictest confidence
- Treat all Credit Union members, volunteers and employees with a positive and cooperative attitude
- Consistently maintain and improve skills and knowledge for efficient service delivery
- Maintain accurate member records and make adjustments where necessary
- Perform all other duties as assigned