Customer Service Practitioner Apprenticeship - Contact Centre
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Company: Kingston upon Hull City Council
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Location: Hull, HU1 2AG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028965
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Application Deadline Date: 17/05/2026
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Start Date: 25/05/2026
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Positions Available: 1
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Working Week: Work pattern to be confirmed
Brief Description
Kick‑start your career with our Customer Service apprenticeship. Gain hands‑on experience and full training across Council Tax, Housing, Benefits and Environmental Services etc, supporting customers via phone, live chat and email in a 24/7 contact centre, with clear opportunities to progress and develop your career.
Training to be Provided
Customer Service Practiitioner Level 2 Apprenticeship Standard
Functional Skills in maths, English (if required)
End-Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice.
Future Prospects
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.
Vacancy Detail
Duties:
In this apprenticeship, no two days are the same. You’ll answer customer enquiries by phone, live chat and email, providing advice and resolving issues at first point of contact.
You’ll receive structured training, learn about multiple council services
Update customer records and work as part of a supportive team to deliver excellent service
Other Information
Applicant must attend HTAE initial assessment and interview process in order to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.