IT Support Technician Apprentice
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Company: PROFESSIONAL APPRENTICESHIPS LTD
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Location: Bristol, BS8 1EJ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000029866
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Application Deadline Date: 12/05/2026
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Start Date: 19/05/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm
Brief Description
This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. We are looking for an IT apprentice to join the team supporting internal customers, and the technical team with a variety of tasks.
Training to be Provided
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem Solving
- Advanced-Data Security
- Computer Networks
- IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Future Prospects
- There are opportunities to progress into a permanent role in IT support for the right candidate
- They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow
Vacancy Detail
Key Responsibilities:
- Updating of systems - internal and external to ensure data accuracy and within agreed data standards for customer systems
- Communicate with internal customers via the Helpdesk, email, telephone or face to face
- Troubleshooting of issues and escalation within either Operations Management
- Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role
- Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment
- Health and Safety procedures will be followed at all times
- Wear appropriate workwear at all times; and where required use of PPE as provided
- And any other task as reasonably requested by management
Person Specification:
- Ability to manage time and prioritise requests based on urgency and importance
- Strong verbal and written communication skills
- Customer service focused
- Team orientated attitude to help co-workers, customers and departments with technical problems
- Motivation to learn new skills and technologies
- Any knowledge around help desk software is desirable but not required