Customer Service Apprentice
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Company: Woodcock Abbott & Jones
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Location: BURY, BL9 7BR
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Type: Apprenticeship
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Salary: £16,380.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029224
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Application Deadline Date: 12/06/2026
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Start Date: 22/06/2026
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Positions Available: 1
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Working Week: Monday to Friday 9.00am - 5.00pm
Brief Description
Immediate start for an enthusiastic apprentice to join our team. We are looking for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service/Insurance Account Handler. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.
Training to be Provided
Customer Service Practitioner L2 Standard
This qualification requires college attendance once per month.
Future Prospects
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Vacancy Detail
- Handle incoming and outgoing communications – including emails, calls, and post – ensuring timely and appropriate responses
- Maintain up-to-date records and filing systems
- Arrange, sell and administer general insurance policies over the telephone and face to face in the office
- Support the insurance agents and account executives in the office by preparing customer files, issuing letters and reports to policyholders, liaising with regional underwriters
- Proactive management of overdue accounts
- Communicate with clients to provide updates and request any outstanding documentation
- Demonstrate a professional and polite telephone manner at all times
- Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Strong written and verbal communication skills
- Well-organised, with the ability to prioritise tasks and manage a varied workload effectively
- Comfortable dealing with colleagues and clients in a professional and confident manner
- Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality
- Accurately input and update internal data systems as required
- Process documentation quickly and accurately to support team operations
- Receive and manage client files, uploading key information to online portals (full training will be provided)
- Full comprehensive in house training on insurance policies provided