Customer Service Apprentice
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Company: The OM Surgery
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Location: NOTTINGHAM, NG15 7JP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000025975
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Application Deadline Date: 18/05/2026
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Start Date: 25/05/2026
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Positions Available: 1
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Working Week: Monday -Friday. 08:00 start if you're on the morning shift. 6:30pm finish if you're on the afternoon shift. Usually, 6 hour shifts.
Brief Description
An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available. The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
Future Prospects
Potential full-time role on completion of the apprenticeship.
Vacancy Detail
The main duties associated with the role are to provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
- Patients access the primary care services they require in a timely fashion.
- Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
- The tidiness of the waiting room and the safety of its inhabitants.
- Queries are answered or passed to an appropriate member of staff in a timely fashion.
- Accurately updating patient records using System-One.
- Acting as requested by doctors and the nursing team.
- Phoning patients to arrange/rearrange appointments and/or confirm test results.
Other Information
- Interview ideally face to face
- Can consider remote if needed
- Smart wear