Customer Experience Apprentice
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Company: Broad Bean
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Location: SY8 1NH
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027816
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Application Deadline Date: 25/05/2026
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Start Date: 02/06/2026
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Positions Available: 1
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Working Week: Shift-pattern, 8 hours per day between 9.00am - 5.00pm each day. Days TBC.
Brief Description
Support a friendly food retail team while learning customer service and shop operations. Use EPOS, Excel and Word, help organise the store, handle deliveries and serve customers. Full on the job training provided in a varied, hands-on role.
Future Prospects
- Full-time position for the right candidate
Vacancy Detail
- Act as the first point of contact for customers, managing telephone calls, emails and online enquiries in a professional, friendly and solution-focused manner
- Process customer orders accurately across in-store and online sales channels, including the company website and EPOS system
- Liaise with suppliers to confirm product availability and delivery times, keeping customers and colleagues informed of updates
- Deliver a welcoming front-of-house experience, handling face-to-face customer sales confidently and efficiently
- Support customer service administration, including price checks, stock monitoring, goods-in processing and ordering
- Provide flexible support to the wider team, helping ensure smooth day-to-day operations
- Prepare and cook products for sale to meet customer demand, maintaining high presentation standards
- Serve customers at the counter, including slicing, weighing and preparing cheese and cured meat products, while developing strong product knowledge