Customer Service Advisor Apprentice
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Company: APEX RADIO SYSTEMS LTD
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Location: Gateshead,, NE11 9SZ
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Type: Apprenticeship
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Salary: £17,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000030132
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Application Deadline Date: 27/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday- Friday 9am- 5pm
Brief Description
We’re seeking a Customer Service Advisor Apprentice to support our technical department in delivering an exceptional service experience to our valued customers. If you’re confident on the phone, highly organised, and thrives in a dynamic, target-focused environment,
we’d love to hear from you.
Training to be Provided
- This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
- You will be studying the Level 2 Customer Service apprenticeship standard
Future Prospects
- Progression into a full time role with career opportunities for the right candidate upon completion of apprenticeship
Vacancy Detail
- Handling and liaising with customers on a range of technical queries via multiple communication channels
- Preparing and configuring radio equipment and accessories in line with specific order requirements
- Maintaining accurate customer records using Sage and CRM systems
- Despatching orders to customers via courier, post, and Apex delivery where required
- Preparing and issuing customer documentation, including despatch paperwork
- Maintaining a clean, organised, and safe working environment
- Communicating effectively with colleagues and other departments on job-related matters
- Supporting the achievement of organisational and departmental targets
- Managing follow-ups, diaries, and general administrative duties