Service Delivery Apprentice
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Company: ELECTRICAL WASTE RECYCLING GROUP LIMITED
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Location: Durham, DH1 1TH
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Type: Apprenticeship
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Salary: £15,470.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000029977
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Application Deadline Date: 05/06/2026
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Start Date: 08/06/2026
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Positions Available: 1
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Working Week: Monday – Friday 9am - 5pm with 1 hour lunch break.
Brief Description
As a Service Delivery Apprentice, you’ll help make sure everything runs smoothly for our customers. You’ll learn how to manage orders, speak with customers, and support the team with day-to-day tasks.
Training to be Provided
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Future Prospects
- To progress onto a Level 3 Customer Service Specialist Apprenticeship. Then once Level 2 & 3 Apprenticeship is completed become a Service Delivery Coordinator.
Vacancy Detail
YOUR MAIN TASKS:
Helping Customers
- Be the first person customers speak to when they call or email
- Answer questions and help solve simple problems
- Keep customers updated about their services
- Pass on more complex issues to your Team Leader
Using Our Systems
- Use systems like HubSpot CRM and Waste Logics to manage jobs and customer requests
- Create and update tickets (tasks) and make sure information is correct
- Make sure tasks are completed on time (usually the same day or next working day)
Managing Orders
- Add and manage orders in the system
- Make sure all details are correct
- Check on orders and follow up if anything is missing or delayed
Working with Others
- Speak with drivers and help solve any transport related issues on the day
- Contact suppliers and subcontractors to arrange services
- Update the system and customers with job dates